Refund & Returns Policy.
At Caffissimo, we take immense pride in the quality and freshness of our coffee and cafe offerings. If you are not completely satisfied with your purchase, we are here to help.
Last Updated: August 2026
1. Australian Consumer Law Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Perishable vs. Non-Perishable Items
Roasted Coffee & Food Items
Because coffee beans and fresh cafe foods are perishable consumable items, we generally cannot accept returns for change of mind once beans are opened or food has been prepared.
However, if your coffee arrives damaged, defective, stale, or the wrong blend/grind was sent, we will replace or refund it immediately.
Merchandise, Cups & Equipment
For non-perishable goods (such as brewing equipment, mugs, reusable cups, and apparel), we offer a 30-day return window from the date of delivery.
Items must be unused, in original condition, and in original packaging with proof of purchase.
3. Damaged, Faulty, or Incorrect Orders
If your Click & Collect order does not match what you ordered, or if merchandise purchased is faulty:
- Notify branch staff immediately upon collection or contact our team within 48 hours.
- Email us at coffee@caffissimo.com.au with your order number and details.
- Our team will arrange an immediate remake, replacement, or a prompt full refund.
* For orders placed through Uber Eats or DoorDash, please submit refund or missing item requests directly through the respective delivery app for immediate resolution under their support policies.
4. Refund Processing & Timelines
Once your return or refund claim is approved by our team:
- Approved website refunds will be credited back to your original payment method (Credit Card, Debit Card, Apple Pay, Google Pay).
- Refunds typically appear in your bank account within 3 to 5 business days, depending on your financial institution.
5. Order Cancellations
Because orders are prepared fresh by cafe staff upon receipt:
- Click & Collect Website Orders: Once food or beverage preparation has commenced at the cafe branch, orders cannot be cancelled.
- Uber Eats & DoorDash Orders: Cancellations must be requested directly within the delivery app prior to the store preparing the items.
6. Need Assistance with a Return?
Our customer care team is ready to help resolve any issue with your order quickly:
Phone
(08) 9287 2200