Privacy Policy.

We collect personal information that you provide to us directly when using our website, placing orders, creating an account, or interacting with our cafes:

• Account & Contact Data: Full name, email address,and phone number.
• Order & Transaction Data: Items ordered, branch selected for fulfillment, order history, notes, and payment status (card details are securely processed by encrypted payment gateways and not stored on our servers).
• Inquiries & Applications: Messages sent via our contact forms, feedback, franchise inquiries (“Own a Cafe”), or employment job application details/resumes.

We use your personal data for legitimate business purposes, including:

• Processing and fulfilling your online coffee, merchandise, and food orders for Click & Collect.
• Facilitating branch pickup and notifying you when orders are prepared and ready for collection.
• Communicating order status, pickup notifications, and customer service updates via SMS or email.
• Responding to customer support inquiries, feedback, and job applications.
• Sending promotional newsletters, brewing guides, and exclusive offers (only if you have opted in; you may unsubscribe at any time).
• Improving website functionality, performance, security, and user experience.

Caffissimo does never sell or rent your personal information to third parties. We share your data only with trusted service providers strictly to deliver our services:

• Caffissimo Franchise Branches: To prepare your order for in-store Click & Collect pickup.
• Payment Processors: Secure, PCI-DSS compliant payment gateways to process credit/debit card transactions safely.
• Hosting & Technology Providers: Cloud database, authentication (Firebase), and website hosting providers operating with strict data security standards.
• Legal Authorities: Where required by law, regulation, or court order to protect our legal rights.

We only use strictly essential browser cookies and local storage necessary for the basic operation of our website. We do not track or store your IP address, browsing behavior, or non-essential marketing analytics.

Essential storage is used exclusively to:

• Remember items added to your shopping cart and your chosen cafe branch.
• Maintain your secure login session when you sign into your account.

You can configure your browser settings to block cookies and storage; however, doing so will prevent essential features (such as keeping items in your cart) from functioning properly.

We implement industry-standard technical and organizational security measures, including SSL encryption, secure authentication protocols, and restricted staff access to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request corrections if details are inaccurate or out of date, or request the deletion of your account.

To make a privacy request or lodge a complaint regarding how your data is handled, please contact our Privacy Officer using the details below.